General terms & conditions
Shipping & returns
If you have questions about or comments on our products, please contact us:
by email: [email protected]
by telephone : +31 544 539867 or +31 6 23785623.
Frequently asked questions
1.1 Can we order an additonal clothesrail.
Clothesrails/clotheshangers can be ordered and sent off separately. Please contact us per email or telephone for advise: [email protected], telephone: +31 6 23785623.
1.2 What is the finish of the furniture ?
The cabinets and beds made of MDF are finished with Hesse PU Colour Coat 45205 Dual component Acrlylic resin lacquer.
Please mail us for testreports of this finishing if you please. We will be happy to provide you with information.
1.3 Can we order from outside the Netherlands ?
Yes you can!
We deliver our products worlwide.
The items in our collection can be ordered in our webshop or ordered at one of the selected dealers in your country. We deliver at almost every country in the world.
For overseas deliveries we are able to cradle the furniture.
The furniture will be delivered flat packed on pallet by one of our regular transporters : Mainfreight, Kuehne Nagel.
The transporter will contact you when you might expect the delivery. In order to contact you for a deliveryappointment we will have to provide the transporter with your telephonenumber, emailaddress and the deliveryaddress.
Please be sure that a truck is able to unload outside your entrance-door.
A clear assembly-instruction comes with the parcels. In case you do not want to assemble, ask your dealer if he provides the service or an organisation as White Gloves or other assemlby-team.
1.4 What material is the furniture made of?
Our furniture is made of MDF fibreboard.
This material was tested and approved by the Product Testing Laboratory at the Research and Development Centre of the Engineered Wood Panel Industry: Test report 5029/12/2014 Gdansk.
1.5 Is it easy to assemble the furniture?
It is not difficult to assemble since the models come with a very clear assembly instruction.
We have tested the assembly with a group of consumers with various backgrounds. No problem for this testgroup.
The best way to montage/assemble the furniture is with 2 persons so one can hold a panel while the other is screwing or reading the instruction. Use carton-board or a carpet on the floor to prevent the panels from damaging.
1.6 Can we get a discount if we order more than one cabinet?
There is a setdiscount of 5% if 3 or more cabinets are ordered.
1.7 Is the furniture assembled?
Our customized cabinets can be delivered assembled or flat packed within the Netherlands, Belgium and Luxembourg.
For other countries we prefer to deliver our furniture flat packed on pallet in order to prevent the panels from damaging during transportation and delivery in the building.